FAQ

(δΈ€) Shipping

 

1) How long does it take to get my order?

Estimated Delivery Time = Processing Time + Shipping Time
Processing Time:   For in stock item, processing time is 1-3 work days.   For customized products, process time is 4-6 weeks. ( The expedited process time may be available for some customized products, see products page for detail, extra fee available) 

Shipping Time:  (which is not the same as the processing time). and the shipping options available are as below:

    • -Postal Service (7-10 work days)

    • -Regular Shipping (5-7 work days)

    • -Fedex Economy Shipping (4-5 work days)

    • -FedEx or DHL Rush Shipping (1-3 work days)

Postal service is only available for small order, weighting under 5 lbs.

The shipping options and time may vary for different countries.  You can check the shipping time by placing a simulated order on our website. Remember the shipping time is in addition to the processing time. You need to add together both the handling time and the shipping time to get a time estimate for your order.  Check more shipping detail click here

 

2) How to track my order shipment?

If you have an account registered when placed order

1 Login your account (My Account access link is in the black bar on top of webpage   URL: https://www.graduationmall.com/customer/account/login/)

2 On dashboard, find your order and check the status of orders. if it show "complete" which means the order was shipped out. 

3 Click " view order" and go to order information page, you will see the " track your order", click it and you will get the tracking number and shipping company.

4 You can get tracking information either on track page or carrier's website if information not show on that track page.

If you do not have an account registered when placed order

1 Check your email which used for your order , search email for GraduationMall

2  If the order was shipped out, you would receive an email with the title  " GraduationMall: Shipment # 1000xxxx for Order # 1000xxxxx".

3  The tracking number and carrier informatiuon is on the bottom of the email

4  Please go to the carrier website to track it

 Shipping Company Tracking Link:

USPS Tracking link

Fedex Tracking link

DHL Tracking link

 

3) Do you ship internationally?

Yes, we ship our products internationally. We ship worldwide to your door by postal service or Fedex, DHL or UPS.  

 

4) How much does the shipping cost?

Shipping costs vary depending on your shipping method selection,and order quantity. You can check the shipping cost by placing a simulated order on our website, or you can contact our sales team to quote if you need to place a bulk order.

 

5) When does Free Shipping apply?

Our free shipping offer only applies on the shipments within the United States for orders over $999. 

 

Payment

1) What payment methods do you company accept?
Online payment option 1: Credit card & Debit Card (VISA Mastercard Discover) 

Online payment option 2: PayPal (VISA Mastercard Discover American Express)

Offline payment option: If you fail to pay by above two online payment option, you still can place order with offline payment option, our sales team will contact you for the pending order soon.  Or if you like to pay by check, PO , bank transfer, Western Union, please also choose the offline payment, sales can help you for other payment method. Send an e-mail to us if you choose offline payment. That would be much appreciated.

 

2) What I need to do if my credit card does not go through?

Most reason is the billing address mismatch which mean the address you filll out do not match the address credit card company record. Please correct the zip code and try firstly because most credit card check zip code only. If not go through, please check and correct address in detail.   If still not work, you still can try other payment option PayPal. Or place order with offline payment, our sales team will contact your soon for the pending order.

 

3) Do you accept Purchase Order?

Yes, we do accept PO from school or organization. But we may ask for payment before shipment though. Please choose offline payment option and send PO to [email protected], our sales team will contact you soon.

 

4) Do you accept Check or Money Order?

Yes, we do . Please choose offline payment option when place order, our sales team will contact you for check payment instruction.

 

5) Do you accept partial payment , like deposit for big order?

Yes, we do , but only for big customized order which amount over 5000USD.

 

6) When I checked my account, the money was charged twice or extra. What should I do now?

If you were charged twice for one order or extra for order amount shown, simply contact us and we will take care of it. We will check our account and once confirmed, we will refund your money via Paypal within 2 to 3 days.

 

Product

1) How to choose my gown size correctly?

1. Gowns are sized by height.Measure from head to floor for your height add the extra inch for girls wear heels, check the size chart here

2. The size 51 mean the length of the robe is 51", from the top of robe to the bottom.

3. Enlargement size is available now. Please choose FF size for overweight people.

4. For size available, please check the size option in product page for detail. 

 

2) How to choose my choir robes size correctly?

The size chart is same, check the size chart here. Importantly, please note the robe bottom will end by your calf when your wear, If you like it to be your ankle please choose one size up.  Most choir member like it to be on ankle so it look very nice.

 

3) How to choose cap size, doctoral tam and bonnet size?

Our shiny or matte graduation cap is one size fits all, elastic band enclosure for great fit.

Doctoral tam is also one size, but it is  adjustable by velcro enclosure to make sure fit well

Bonnet has different size from S to XL available. 

 

4) How to custom doctoral gown?

Check detail page of doctoral gown and fill out step by step. Click here link to doctoral gown page. You can custom your color of gown body, velvet, and piping. and also put your school emblem on chest.  We are glad to give color suggestion based on your school and degree, but decision alway made by customer. If you have other custom question, please contact sales team, we are glad to help you on any customized style.

 

5) How to custom my graduation hood?

Follow the step on products page to fill out the color you need for your hood.  Hood colors consist of velvet color, lining color and chevron color. velvet color stands for the degree color or the study field.The lining and chevron color stands for your school color.  We are happy to give customers the color suggestion,but decision should be follow your school graduation hood rules.

 

6) How to customized graduation stole?

Click here to follow up 3 easy steps to custom-made your gradaution stole.

 

7) How to customized diploma cover?

Click here to fill out the form to custom-made your gradaution stole.

 

8) How to customized my choir robes? 

We have mutiple design for choir robes, please check customized choir robes page for detail,please click here. Or you can send us the design you like by picture, we also can do our best to custom it for you.

 

9) What is the processing time for customized products?

For different products, the time for custom-made is different. For custom doctoral gown & choir robes,  it takes 4-6 weeks.  For custom stole & diploma cover, it may takes 3-4 weeks to finish. As fast as 1 week Expedited Service may available,please check products page.

 

10) Can you custom other style or design if not list in the website?

Yes, we are welcome our customer to send us design you like but not list in our website. We are always like to grow with our customer together.

 

11) What are the main materials used for your robes?

Kindergarten and High School gown are made shiny or matte polyester fabric which is usually used for American graduation gown.  For deluxe doctoral gown and clergy robes, we will finest polyester fabric.  As per the church robes, we generally use preimium plain weave polyester fabric. 

 

 12) Do you have other fabric option for customized choir robes?

Yes, we can offer mutiple fabric choice for customized choir robes. Please contact sales team for more detail.

 

Ordering

1) Do you offer free sample for bulk orders?

Yes, we do like to offer school, church and organization a free sample to feel our high quality before a bulk order placed.  Please fill out the free sample form or contact sales team direclty. Sample shipping fee may applys

 

2)  How can I place the order?

We highly recommend you to place order online for fast processing.  But we also accept order by e-mail and phone.  You can also send us an e-mail with order information, then our sales team will reply and contact for payment issue.  You can also place order by phone,our customer service will help you to go through every step to finish the order place.

 

3) How to track my order status?

1. Click on the button"Trackorder" on the top of the main page. Enter your e-mail and order ID to check tracking information

2. You can register an account when you check out. Later you can visit the account to track order status very easily.   If you do not like an account registered, you also can check the email we send you automaticlly, like order confirmation email, shipment email and so on.

 

4) what is your return policy?

We generally accept order return within 30 days after you receive the goods. For detail , please check return policy page

 

5) Do you offer any discount on bulk order?

Yes, we do offer quantity price for bulk order, please check detail product page for quantity pricing. Except for this, we also offer 5%-20% discount for order over certain amount seasonally, please check our advertisement on site or sign up for coupon newsletters.